Should you need to cancel your reservation, you will receive a refund under the following conditions:
To guarantee availability, as soon as possible. Most clients reserve a month in advance, which gives us enough time to prepare and adapt the tour to fulfil your requirements. We promise to reply to any query within 24 hours. Once the 15% deposit has been received, your tour will be confirmed.
No. The price is for the entire tour – all taxes included. Prices will vary according to the type of transport required and also the number of participants. Entry fees to some monuments may be extra.
Wherever is the most convenient for you: at your hotel or accommodation, at the cruise terminal or airport or at any meeting point arranged at the beginning of each tour. We can even arrange a pick up and drop off in different places, so that you make the most of your time on tour.
We only work with licensed operators to ensure the safety of our passengers. We use professional drivers who have great deal of experience covering the territory. For groups of two people, for example, we would typically use a Mercedes E Class, and Audi 6 or similar. For a larger group for up to six people we would use a Mercedes Viano or similar. For larger groups we would use a minibus.
The ports of Barcelona and Tarragona attract thousands of cruise ships every season. Trails & Culture have ample experience in this sector and with this type of client. For this reason, take into account the following information:
At Trails & Culture we have plenty of experience with families with kids and adolescents. We are also parents ourselves; our challenge is to give the whole family a good time and we adapt our explanations to ensure that the younger ones get the most out of their experience.